Thread: Begun, this Virginercation Has [Firmware Review!]
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Old 21-01-2007, 12:46   #52
HDFootyMan
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Re: Begun, this Virginercation Has [Firmware Review!]
Quote:
Originally Posted by swissle View Post
I wouldn't say this makes anyone so unhappy they would cancel. Let's go through that conversation:

Customer : 'Hi I am going to cancel because I can't re-order my channels. I am moving to sky'

Virgin : 'I am sorry to hear that Sir. You are unable to re-order the channels on Sky'

Customer : 'I am moving to telewest then'

Virgin : 'You have never been able to move the channels on telewest and you have to be in a Telewest area which will also have the same software'

Customer : 'Oh, how do I upgrade to a full channel package then please?'

Virgin : 'One moment while I transfer you back to Mumbai'
Why are you assuming that everyone wants or can afford to upgrade to a full channel package?
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