[gdytua]

OK Thanks for info
On the 28 December 2006 we found our telephone had no dial tone. It was Dead. At 0800am I contacted NTL CS and was told that an engineer would be sent on Tuesday 2 Jan 2007. after a while thinking about this and the very dijointed conversation with an Indian call centre operator I recalled to be told no call had been booked, but the operator would test the line and phone me back on my mobile. It is worth noteing that all the calls to CS have been via a Mobile.
The operator phoned me back and informed me that it was a fault at the exchange and it would be 3 Jan 2007 when a repaire could be completed. this did not happen and several subsequent calls resulted in an engineer call on the 16 Jan. The engineer Paul Sullivan informed my wife 'its a wire off at the green box on Newmarket road and I need a number from CS to effect a repaire and it will be on in 24 hours
We are as you apreciate are still waiting. Between the engineer calling and the two missed engineer visits, for space I have not included we were promised an engineer visit but no engineer showed. I was contacted by CS and told 'we have lost your number (I inported my number from BT some 8 years ago) we can alocate you a new number but you will have to place a new order for phone service and CS will phone me, still waiting.
During all this time I have been told by CS and service dept 'you will receive a service with 48 hours, so you wait it doesnt happen and you recall service or customer service (CS) and each call a test is done and they inform me its a fault at the exchange or and this is the lastes one we dont have a record of you account. I obvously await the bill next week (Ha Ha)
I have resolved my self to awaiting the call from the BT enginer to install my BT line
To sumarise It would apear that NTL have lost my number WHY can they just input my number and ha ho away we go