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Normally the modem connection should be there within a very short while of installation. However if ntl have messed up and you r modem isn't properly registered, you will have problems. Faults should however be able to confirm if your modem is correctly on line or not.
As for the setup, you don't in fact need the CD, unless you are using a USB rather than ethernet connection. Is your ethernet card properly enabled? I assume you are posting using a dial up account. You must remove any other internet settings, including anything that tries to use a dial up modem connection.
Have a look at this thread
http://www.cableforum.co.uk/board/sh...php?t=33602415. Make sure you are powering the modem off whenever you swap over the ethernet cables.