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seniad · 21-01-2007, 01:20

On Friday I had ntl broadband installed.
The engineer had very little to do as cable was previously connected to property.
It took him about 10 minutes.
I ran the installation cd ok, but got error message half way through, so phoned technical support who ran through the online NTL autoreg. etc. but I continuously get the message 'unable to activate cable modem a/c'
I spent all afternoon on the phone 'to india' with technical support, spoke to 5 different people..
The last person assured me it would be activated within 24hrs..but still not working. Each person put me thru the same process and got nowhere.
I wondered if it is NTL's procedure to activate the modem immediately or do you usually have to wait for a few days..or does it even need to be activated ?
Would be grateful for some advice or similar experiences.
Thankyou.

21-01-2007, 01:20	#1
seniad Inactive Join Date: Jan 2007 Posts: 5	ntl broadband activation help On Friday I had ntl broadband installed. The engineer had very little to do as cable was previously connected to property. It took him about 10 minutes. I ran the installation cd ok, but got error message half way through, so phoned technical support who ran through the online NTL autoreg. etc. but I continuously get the message 'unable to activate cable modem a/c' I spent all afternoon on the phone 'to india' with technical support, spoke to 5 different people.. The last person assured me it would be activated within 24hrs..but still not working. Each person put me thru the same process and got nowhere. I wondered if it is NTL's procedure to activate the modem immediately or do you usually have to wait for a few days..or does it even need to be activated ? Would be grateful for some advice or similar experiences. Thankyou.