Quote:
Originally Posted by AntiSilence
It's not always by choice that someone makes a late payment you know. After I was made redundant from my last job, it took me 3 months to find another one. But this new job was now paid monthly on the 25th of every month, which made me unable to pay my ntl bill at the correct time, and I had several late payment fees. I phoned ntl up to ask them if they would change my bill date, but they said no. When we moved house, and had the services transfered, the bill date changed and now it's just after I get paid which is perfect for me.
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Whilst I fully sympathise, and I don't mean to sound harsh, however, none of this is ntl's problem and if you can't pay the bill you can't have the services.
I don't wish to sound unsympathetic in any way, but it does no harm to remember that companies generally aren't interested in this sort of thing - they just want the money. That's the way it is.
Quote:
Originally Posted by Mr K
I was charged a £10 late payment fee in January and I pay by Direct Debit !!  There was no problem with my bank, the payment went through ok. Can only assume it was to do with the change of billing dates/systems in January, but thats hardly my fault. Queried it with them, after a long pause, they said I'd be credited next month (they didn't sound too confident about it though - I'll wait and see....). Shouldn't think its a 'scam', more likely the usual shambles/incompetency from NTL. |
They can't change your billing/collection date then charge you a late payment fee. Make sure you push this as hard as you can, you've been shabbily treated and ripped off. What's more, you also need to check they haven't recorded this "late payment" on your credit file. When I worked there, this was automatic. Well worth a check.