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Russ · 20-01-2007, 20:03

I just called up ntl to add some channels to my package only to hear the recorded message by the chirpy geordie that if there's something wrong with my broadband, I should call a different number. After going through all that (and repeating the number again) he cheerfully tells me that customer service closed 2 hours ago.

Now wouldn't it be better for the customer if this was mentioned at the start of the call rather than giving me irrelevant information first?

20-01-2007, 20:03	#1
Russ cf.mega poster Join Date: Jun 2003 Location: Half in the corporeal, half in the etheral Posts: 37,181	Annoying IVR I just called up ntl to add some channels to my package only to hear the recorded message by the chirpy geordie that if there's something wrong with my broadband, I should call a different number. After going through all that (and repeating the number again) he cheerfully tells me that customer service closed 2 hours ago. Now wouldn't it be better for the customer if this was mentioned at the start of the call rather than giving me irrelevant information first? __________________ From Jim Cornette: “Ty, Fy, bye”