Rang faults this morning and spoke to a pleasant indian lady who asked me to unplug box, unplug scart and then plug them back in ,turn the box back on, press up, down and blue button and tell her what the network status was i told her it was "1" and she said i would need an engineer out !! at last , they`re comin tomorrow between 12 n 6 so fingers crossed the box is knacked and i will get a samsung