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GaryS · 20-01-2007, 10:44

150 from the phone at 1030 - 3 minutes of messages then a person, all done by 1038 - Well done CS that's great answer times.

Message -> Get told about people in Ashford getting new firmware. Nice one Ashford.

Message -> Customers in Basildon will experience problems with tv and On Demand. Bad luck Basildon.

Epping, Loughton & Woodford - On Demand is out as a known issue. Fix date is today (at 8pm) but I have been asked to wait until the 1st of February if it doesn't start working today.

Not exactly what I wanted to hear because the guy, though the most helpful I have spoken to in weeks, wasn't very hopeful of a fix but at least I now have a target fix date.

It all bodes well as I now have a fix date (woohoo) and I got a letter from Richard Branson telling me how wonderful my TV, Phone, VoD, BB and Mobile will be soon (woohoo x2) with Virgin Media. <excited voice> I can't wait... But at this rate I don't think I'll ever see it!

20-01-2007, 10:44	#16
GaryS Inactive Join Date: Jan 2004 Location: Essex Age: 64 Services: 4MB - Phone - Family Pack on Samsung STB Posts: 14	Re: On Demand not working 150 from the phone at 1030 - 3 minutes of messages then a person, all done by 1038 - Well done CS that's great answer times. Message -> Get told about people in Ashford getting new firmware. Nice one Ashford. Message -> Customers in Basildon will experience problems with tv and On Demand. Bad luck Basildon. Epping, Loughton & Woodford - On Demand is out as a known issue. Fix date is today (at 8pm) but I have been asked to wait until the 1st of February if it doesn't start working today. Not exactly what I wanted to hear because the guy, though the most helpful I have spoken to in weeks, wasn't very hopeful of a fix but at least I now have a target fix date. It all bodes well as I now have a fix date (woohoo) and I got a letter from Richard Branson telling me how wonderful my TV, Phone, VoD, BB and Mobile will be soon (woohoo x2) with Virgin Media. <excited voice> I can't wait... But at this rate I don't think I'll ever see it!