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Mr Angry · 19-01-2007, 22:20

Thanks for clarifying that, much appreciated.

Assuming you pay / have paid the charge.

Your next step is to challenge the legality of the charge. Simply state that the fee, as described in their own literature and terminology as a "late payment fee", constitutes a "penalty charge" and that you are aware that under existing consumer contract law such charges are unenforcable unless the charging party can quantify the fee levied.

Invite them to provide you with a breakdown detailing the costs they have incurred, specifically in respect of the human intervention involved, in respect of this so called fee and advise them that if they refuse to do so you are quite prepared to exercise your rights and will seek restitution through the courts - for which you will seek reimbursement of your legal costs.

19-01-2007, 22:20	#17
Mr Angry Inactive Join Date: Jan 2006 Location: Belfast Posts: 4,785	Re: NTL late payment fee scam Thanks for clarifying that, much appreciated. Assuming you pay / have paid the charge. Your next step is to challenge the legality of the charge. Simply state that the fee, as described in their own literature and terminology as a "late payment fee", constitutes a "penalty charge" and that you are aware that under existing consumer contract law such charges are unenforcable unless the charging party can quantify the fee levied. Invite them to provide you with a breakdown detailing the costs they have incurred, specifically in respect of the human intervention involved, in respect of this so called fee and advise them that if they refuse to do so you are quite prepared to exercise your rights and will seek restitution through the courts - for which you will seek reimbursement of your legal costs.