[Doofy]

Slightly different story still a cock up mind you I not so long ago moved didn't trust the online move fiasco so rung them instead unfortunately the install date was 2 weeks after i moved but to be fair it was a bit short notice. I moved in 2 weeks came no install no record of it whatsoever 2 hour phone call to sort that out 1 week later installed up and running, 1 week later disconnected because i was moving, (apparently) 3 hours on a neighbours phone to sort that one out. Next day was reconnected but my internet was put on 2 mb instaed of 10 1 hour phone call to sort that out. 2 weeks later bill arrived and when they picked me off the floor the bill was for £320.00 rang them straight away and was politely informed because i moved it was classed as new services so i was billed in arrears so i had one month to pay one month in advance, and to top it all they charged me for having the internet reconnected, twice 1 month and 1 in arrears, then they charged me for going up to 10 mb despite thats what i was always on. I was gonna tell them to shove it when i realised it was on DD and they had already had the money from my account. Direct debit was cancelled i will never let them anywhere near my account ever again, complaints were made letters were written nothing was ever resolved so if any one is moving check and check again and get written confirmation of what it will cost in blood if need be, just never trust NTL oh and the £320.00 pound included late penalty fees for there cock ups and a bill for reconection. IMBECILES