Cable Forum - View Single Post - Broadband Direct Debit-should I be billed?

robf · 19-01-2007, 16:13

I moved house in October last year and was forced to switch from STB Broadband to a Cable Modem. They explained that they no longer supported new accounts with STB Broadband and that from now on my Broadband would be billed on a separate system to the Phone/TV

However - after a nightmare BB install that dragged on well over a month and saw several official complaints from myself ending in a call from a Sue Roberts in customer care - it seems that the Direct Debit for the BB is now coming out of my account on the 19th of every month, but I'm not being sent a bill.

Is this normal? I thought that they have to send you a bill under the Direct Debit Guarantee? How do I get my bills sent to me?

(NB - the TV/Phone bill is arriving as normal)

19-01-2007, 16:13	#1
robf Inactive Join Date: Jan 2007 Posts: 16	Broadband Direct Debit-should I be billed? I moved house in October last year and was forced to switch from STB Broadband to a Cable Modem. They explained that they no longer supported new accounts with STB Broadband and that from now on my Broadband would be billed on a separate system to the Phone/TV However - after a nightmare BB install that dragged on well over a month and saw several official complaints from myself ending in a call from a Sue Roberts in customer care - it seems that the Direct Debit for the BB is now coming out of my account on the 19th of every month, but I'm not being sent a bill. Is this normal? I thought that they have to send you a bill under the Direct Debit Guarantee? How do I get my bills sent to me? (NB - the TV/Phone bill is arriving as normal)