Quote:
Originally Posted by GaryS
I haven't been on the forum for a while and I know I haven't read everything yet so please be patient with me but our On Demand hasn't worked for over a month now.
Whenever we try we get an NDE01 error and get asked to phone CS, which I did: "Ok Sir, someone will call you back within 48 hours". Hardly going to shock people but we didn't get a call.
A week later Mrs Gary phones and she gets told that it's a national problem and we would have to wait until it gets sorted. No prospective fix date as yet. I have a Samsung box with internet (4Mb) and haven't requested VoD or anything extra, it just stopped.
Just my experience.
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mmmmmmmm. It's not sounding too good for me here then if that's anything to go by. I phone CS again this morning. Got thru quickly, but then spend quite a long time on hold. Then several visits for me to examine the STB (silver Samsung) in more detail to try to read the box's number (written in microscopic print below a barcode on the back). Think I eventually managed to read it, but only had my normal reading glasses which weren't really up to it! The issue's been sent to 2nd line support - so it sounds like it's going into limbo like your problem - doubt if I'll be in when they want to phone me, if that ever happens. Suppose I'll keep ringing on a daily basis until we get somewhere.
