Quote:
Originally Posted by JG3870
NTL customers should find a big improvement on the billing side as in December NTL migrated all their different billing systems over to the Telewest billing system, in my experience of being an NTL customer & now a Telewest customer i have never had a problem with any of my payments through Telewest.
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Except that this change in billing system meant my direct debit was moved from just after pay day to just before pay day without prior notice. This meant I would be paying two direct debits from one month's salary...
Luckily I picked it up from the bill before it was due to go out & rang Customer Services. They apologised, but couldn't move this month's payment, so I've ended up having to pay it online through my bank.