Cable Forum - View Single Post - Moving House

ntl.wotcha · 17-01-2007, 17:11

I'm planning to move house in mid Feb and not sure what the best process to follow with regards getting my NTL service shifted.

Is it better to cancel my current account and start a new one or can they shift the account to the new address ? Would I be taking my STB with me or do they do a new install ? The new place already has NTL with the current owner but they don't have the samsung box.

Also if relevant I'd like to get the PVR but not sure if it will be available in Waltham Forrest by then. Does this make a difference to how to do the move ? i.e. installation fees etc.

Ideally I guess I would go for the option which results in the least "down time" as I use the internet quite a bit.

Any advice ? What sort of notice do I have to give them? We haven't finalised a move date yet.

17-01-2007, 17:11	#1
ntl.wotcha Inactive Join Date: May 2004 Posts: 308	Moving House - Advice ? I'm planning to move house in mid Feb and not sure what the best process to follow with regards getting my NTL service shifted. Is it better to cancel my current account and start a new one or can they shift the account to the new address ? Would I be taking my STB with me or do they do a new install ? The new place already has NTL with the current owner but they don't have the samsung box. Also if relevant I'd like to get the PVR but not sure if it will be available in Waltham Forrest by then. Does this make a difference to how to do the move ? i.e. installation fees etc. Ideally I guess I would go for the option which results in the least "down time" as I use the internet quite a bit. Any advice ? What sort of notice do I have to give them? We haven't finalised a move date yet.