To Shaun & Mr. Angry - I have followed the advice given on the cag website and i collated all my own information to send and i successfully claimed back my dosh. It's taken me six months, loads of leters n1 court claim and a letter to the fos to sort me out, but i did get what i wanted.
If a third party company is willing to take away all the stress and worry then why not? I hurt my back at work several years ago and i am employing a solicitor on a no win no fee basis with 100% settlement payout. I see little difference between this and the company that i've yet to mention