Cable Forum - View Single Post - Problems connecting via a router,,,,heres a workaround solution !

Ubermik · 14-01-2007, 00:58

Thats actually why I decided to seek out sites of this ilk and post it

Apparently the problem occurred several weeks ago, but because they dont support routers when they do get a complaint they wont deal with it first line, they refer people to a 0900 number who also cant solve it and as you arent contracturally allowed to use a router, its just something they dont dissallow there isnt really an avenue to pursue and nor is it obviously an urgent thing on telewests part as it takes about 10 minutes to reallign a subnet scope, not three weeks lol

It does appear however that nobody has actually gone back to them yet pointing out that it IS their problem even tho its being "highlighted" by routers hence them still fobbing people off and hiding behind the "we dont support routers" mantra which IS probably why it has been going on for so long and people have it appears been having to just connect one PC to the modem and not use their routers

So more simplistically, IF you cant connect via a router but have no problem connecting when you plug into the modem AND it was fine and nothing has been altered then it is likely to be this problem

So even when someone cant even understand what I have written, even when they dont know how to put it into practice they will be able to not be fobbed off by telewest tech support and will be able to get them to deal with the problem

Which might then in turn mean telewest will actually spend the 10 minutes fixing the faulty scope or scopes and might even tell the first line support staff to stop sending people to the pay per speak line which they also run and financially benefit from

As an add on, anyone who does have this problem should then be able to get re credited on their phone bill for any calls made in pursuit of it, I have had both my calls to the telewest 0900 line as well as several calls to two router manufacturers support lines wiped off the bill as well as getting a months cable for free for the inconvenience and am also now going to be chasing them to try and get some recompense for the additional router I purchased before I realised what the actual problem is

All of which are avenues anyone else who has had this problem can pursue

14-01-2007, 00:58	#9
Ubermik Inactive Join Date: Jan 2007 Posts: 15	Re: Problems connecting via a router,,,,heres the workaround solution ! Thats actually why I decided to seek out sites of this ilk and post it Apparently the problem occurred several weeks ago, but because they dont support routers when they do get a complaint they wont deal with it first line, they refer people to a 0900 number who also cant solve it and as you arent contracturally allowed to use a router, its just something they dont dissallow there isnt really an avenue to pursue and nor is it obviously an urgent thing on telewests part as it takes about 10 minutes to reallign a subnet scope, not three weeks lol It does appear however that nobody has actually gone back to them yet pointing out that it IS their problem even tho its being "highlighted" by routers hence them still fobbing people off and hiding behind the "we dont support routers" mantra which IS probably why it has been going on for so long and people have it appears been having to just connect one PC to the modem and not use their routers So more simplistically, IF you cant connect via a router but have no problem connecting when you plug into the modem AND it was fine and nothing has been altered then it is likely to be this problem So even when someone cant even understand what I have written, even when they dont know how to put it into practice they will be able to not be fobbed off by telewest tech support and will be able to get them to deal with the problem Which might then in turn mean telewest will actually spend the 10 minutes fixing the faulty scope or scopes and might even tell the first line support staff to stop sending people to the pay per speak line which they also run and financially benefit from As an add on, anyone who does have this problem should then be able to get re credited on their phone bill for any calls made in pursuit of it, I have had both my calls to the telewest 0900 line as well as several calls to two router manufacturers support lines wiped off the bill as well as getting a months cable for free for the inconvenience and am also now going to be chasing them to try and get some recompense for the additional router I purchased before I realised what the actual problem is All of which are avenues anyone else who has had this problem can pursue