Cable Forum - View Single Post - A little inside information by an Employee.

clavox11 · 14-01-2007, 00:20

As for the prices, NTL.Telewest give you free Line Rental (with CableTV packages), Free Weekend Calls to all Local & National UK home telephones - Our call package prices are dropping, we are the first company in Europe to offer "Quad-Play" - visit the websites, compare the prices, and you will see, NTL.Telewest works out cheaper, and you will be able to get it all on the one bill, so it's convenient too.
But why should I take on ANY wired phone service when I can have in some cases free line rental and in others pay the measly sum of 1.99 a month and have free calls every week day night and all weeked using VOIP.
Secondly I feel that I for one (and there are many other customers )cannot now beleive a single word any member of BY staff says anymore ,when one high ranking staff member was asked by a customer if there was any plans to impose capping,throttling,traffic shaping,call it what you will on customers and the aswer was a definite NO and two days after this it was announced that TRAFFIC SHAPING ( robbing customes of bandwidth they had paid for )was taking place in the Northwest of England.
I am on a 4Mb connection and for the last two months my speed has dropped from around 480Kb/sec to less than 200Kb/sec EVERY DAY and I hardly download anything .
It isn't the loss of speed that is bothering me it is the fact that I am paying for a 4Mb UNLIMITED service and only getting less than half of that for around 8 hours pr day .Yes I know that speed can drop due to network congestion and other matters compleatly out of TWNTL's control and this is covered in the T&C's but the delibrate curtailing of a customers speed by the company isn't .

14-01-2007, 00:20	#160
clavox11 Inactive Join Date: Jan 2007 Posts: 2	Re: A little inside information by an Employee. As for the prices, NTL.Telewest give you free Line Rental (with CableTV packages), Free Weekend Calls to all Local & National UK home telephones - Our call package prices are dropping, we are the first company in Europe to offer "Quad-Play" - visit the websites, compare the prices, and you will see, NTL.Telewest works out cheaper, and you will be able to get it all on the one bill, so it's convenient too. But why should I take on ANY wired phone service when I can have in some cases free line rental and in others pay the measly sum of 1.99 a month and have free calls every week day night and all weeked using VOIP. Secondly I feel that I for one (and there are many other customers )cannot now beleive a single word any member of BY staff says anymore ,when one high ranking staff member was asked by a customer if there was any plans to impose capping,throttling,traffic shaping,call it what you will on customers and the aswer was a definite NO and two days after this it was announced that TRAFFIC SHAPING ( robbing customes of bandwidth they had paid for )was taking place in the Northwest of England. I am on a 4Mb connection and for the last two months my speed has dropped from around 480Kb/sec to less than 200Kb/sec EVERY DAY and I hardly download anything . It isn't the loss of speed that is bothering me it is the fact that I am paying for a 4Mb UNLIMITED service and only getting less than half of that for around 8 hours pr day .Yes I know that speed can drop due to network congestion and other matters compleatly out of TWNTL's control and this is covered in the T&C's but the delibrate curtailing of a customers speed by the company isn't .