Well, just to update.
Teams of engineers have been working at the cabs & nodes to rectify this problem this week. It took a couple of days to get to the bottom of what seemed to be multiple faults at the cab end and parts have been replaced and re-balanced.
So a huge thank-you to the teams who worked on this in some really horrendous weather conditions. The guys really knew there stuff and bent over backwards to help dispite being completely mis-informed by NTL faults dept's.
There's a huge mis-communication problem which starts with the customer desperately trying to explain a fault overseas and TV, Broadband & phone faults all being under seperate systems and unable to link together in any way, which would have narrowed down the area fault considerably sooner.
Anyway, I always knew that if the right people were on the job it would get fixed, and the team were brilliant and I can't thank them enough. I hope in time that both customers and engineers will get better support from NTL's fault reporting system, which i'm afraid at the moment is both inadequate and misleading to the point that engineers are sent looking for the wrong problem.
With any luck the people involved might get to hear what a blinder they played. Cudos.
happytraveller.