Cable Forum - View Single Post - NTL

GeoffB · 06-01-2007, 07:10

I have rung and e-mailed to tell them that I've not been charged for the new broadband service I got last month. Told that this will be a separate direct debit and that's why it's not on my main bill. Nothing taken yet. Like you, spent ages waiting for someone to pick up the phone after being cut off twice. The reply to my e-mail was 'call customer services'. I've saved this reply as proof that I've told them I owe them money, so if they get nasty I can retaliate. My experience on NTL afte a couple of months is:
TV, broadband and telephone = 9/10
Customer service = 10/10 for politeness and willingness to help
1/10 for outcome of queries.
I rang three times to have voicemail activated and I've given up now and bought an answering machine on e-bay!

06-01-2007, 07:10	#88
GeoffB Inactive Join Date: Dec 2006 Location: SE London Services: TV, phone and 50Mb broadband with Superhub Posts: 75	Re: NTL - New Billing system Problems I have rung and e-mailed to tell them that I've not been charged for the new broadband service I got last month. Told that this will be a separate direct debit and that's why it's not on my main bill. Nothing taken yet. Like you, spent ages waiting for someone to pick up the phone after being cut off twice. The reply to my e-mail was 'call customer services'. I've saved this reply as proof that I've told them I owe them money, so if they get nasty I can retaliate. My experience on NTL afte a couple of months is: TV, broadband and telephone = 9/10 Customer service = 10/10 for politeness and willingness to help 1/10 for outcome of queries. I rang three times to have voicemail activated and I've given up now and bought an answering machine on e-bay!