[Nedkelly]

Sorry to hear about your problems what you have said in your post i am sorry to say goes on most of the time .We attend the fault book it in for a repull after testing it .Then the contractor turns up and says its ok then books the job as being done and gets paid for it .then we turn up and found it has not been done. 2 contractors in our area have just been sacked for this .Iam surprised that the service tech did not get you a temp fix while you waited for the repull.I leave my mobile with customers and tell them to call me if the techs do not repull the cable this catches the contractors out .You want to ask for the installs manager to contact you as this is very bad customer service