Damn....I tried a tactic of booking my install online (I'm a new customer) and then ringing up sales with my order number to get the TV drive added. I booked the install for 29th Jan (I live in London)...
Spoke to Sales....ummm....errr....TV Drive...I'll have to get back to you. They took my name and number. Have I had a call....have I heck. They haven't even called me back just to confirm my online booking. I really want to get the TV Drive so I'm not going to be put off, but NTL are pretty shoddy when it comes to their customer facing departments. It could be so much smoother....I didn't even get an auto-generated email to say that my order had been recieved. Poor, very poor.
I'll keep chasing them though!
