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Flubflow · 03-01-2007, 16:28

Well, I finally got though to NTL customer services.
They have no idea about these silent calls from themselves to me either.
Par for the course I suppose. After checking a few things, the best they could do was gave me the phone number of the TPS! (which I've been on for years). Oh great! NTL tells me to use the TPS regarding calls from themselves.

In a way these silent calls were a blessing in disguise because, guess what else I learned?..........
When I spoke to the CS girl about these silent NTL calls and menioned the fact that the only recent contact I'd had was that I'd cancelled the cable TV (30 days notice), she informed me that ALL my services (tv, phone, BB internet) were actually flagged for disconnection at the end of January. WTF!?.

Yup, all those nightmare stories I had read on this forum of wong cancellations and incorrect billing etc was almost about to happen to me at the end of the month. Noooooooooooooooooo!

When I had originally called them last week to cancel the cable TV, I had all these bad NTHELL forum stories in my mind as I reiterated the fact that I wanted to cancel TV ONLY. I even made the person repeat it back to me so that they understood clearly because I did not want to go through the mess that some people here have been through.
So WHY oh WHY do I find out (only by chance) that they were actually going to cancel ALL my services? Sure beats me.
I reckon the retentions guy who I was put through to last week to have last go at me was taking the pee and flagged all services to be cancelled out of spite. Maybe I shouldn't have said, when offered free family-pack TV for 6 months, "free rubbish is still rubbish" and they are useless because loads of people have reported that they still get re-billed during the free offer and have to keep calling CS about it. So if it wasn't malicious then only other reason is gross incompetance.

Anyone got the directors email address? I rather fancy making a complaint about these unresolved silent calls and the almost fecked-up cancellation to one of the big knobs.

03-01-2007, 16:28	#5
Flubflow Inactive Join Date: Nov 2003 Location: Teesside Posts: 1,566	Re: 08000 135333 NTL message Well, I finally got though to NTL customer services. They have no idea about these silent calls from themselves to me either. Par for the course I suppose. After checking a few things, the best they could do was gave me the phone number of the TPS! (which I've been on for years). Oh great! NTL tells me to use the TPS regarding calls from themselves. In a way these silent calls were a blessing in disguise because, guess what else I learned?.......... When I spoke to the CS girl about these silent NTL calls and menioned the fact that the only recent contact I'd had was that I'd cancelled the cable TV (30 days notice), she informed me that ALL my services (tv, phone, BB internet) were actually flagged for disconnection at the end of January. WTF!?. Yup, all those nightmare stories I had read on this forum of wong cancellations and incorrect billing etc was almost about to happen to me at the end of the month. Noooooooooooooooooo! When I had originally called them last week to cancel the cable TV, I had all these bad NTHELL forum stories in my mind as I reiterated the fact that I wanted to cancel TV ONLY. I even made the person repeat it back to me so that they understood clearly because I did not want to go through the mess that some people here have been through. So WHY oh WHY do I find out (only by chance) that they were actually going to cancel ALL my services? Sure beats me. I reckon the retentions guy who I was put through to last week to have last go at me was taking the pee and flagged all services to be cancelled out of spite. Maybe I shouldn't have said, when offered free family-pack TV for 6 months, "free rubbish is still rubbish" and they are useless because loads of people have reported that they still get re-billed during the free offer and have to keep calling CS about it. So if it wasn't malicious then only other reason is gross incompetance. Anyone got the directors email address? I rather fancy making a complaint about these unresolved silent calls and the almost fecked-up cancellation to one of the big knobs.