If it is a fault tech hopefully he would of done a dummey box swap before he turns up .If the box has not got its package on i would then check the hit transactions by calling despatch to see if the hits have failed and why they have failed.A number of boxes have not been put on the system properly a batch of samsungs have had this problem and some tvdrive boxes.It is down to the tech that comes round some are quite clued up on the problems .As i said in my other post the system is up and down at the moment and some times the delay can be upto 1 hour we get updates all day telling us what the delay is
