[Theodoric]

I watched with some amusement the new Easyjet TV ad which suggested (I think) that they care about their passengers. As an avid watcher of ITV's Airport, I am well aware that the Easyjet airport staff have hearts of stone, live by the rulebook and couldn't care less about customer service. Now, to be honest, I actually side with Easyjet on this. If you pay for a no-frills service, then that's exactly what you'll get - no frills, and you can't complain when you find that the frills are missing. If you expect otherwise, then you're living in a fool's paradise. Perhaps Easyjet would be better off advertising exactly the service that they provide; at least no one would be under any false illusions.