Yes you have had a bad experience with NTL. So yes leaving is the best bet for you. But the majority on NTL have a good experience. I for one. Never had much trouble with them. I did have some bad bb for 2 months from September through October this year. But been sorted now. I get 2mb through a 250 modem. That is anytime of day or night. And tv is working okay also. And no trouble with phone either.