[lostandconfused]

Originally Posted by arcamalpha2004

Well for some reason, when I have called retentions the issue has been solved to my satisfaction, why could the issue not be resolved pre retentions? so I would say that retentions obviously know how to solve the issue, csa's are saying basically that they want the chance to solve the problem, they are given the chance, they have by me, I have never been off hand with any of them, for christs sake I dont have to perform some kinda butt licking to get decent service and when a problem is reported have it sorted the first time every time, and not be lied to with the promised call back which then forces me to call retentions!
The fact is NTL dont give a toss about even half decent customer service, until this is sorted they will fall behind further.
The only good thing ntl give me is the broadband, I would not trust them with the tv service, botched up boxes, never off the phone reporting freezing up etc, and dont even ask me to go back to their sub standard phone service.

thats fair enough if your going on past experience. It means theres less calls in the CMC queue. i'd also like to add that i have never transferred a call to somneone on my team posing as a supervisor, i just know it does happen and i can understand why in some situations.