[sav112]

I worked for a company in Erskine and it was Telewest BBI we supported. I can honestly say – yes we would have the odd chat about customers during quiet times but in all the group I worked with did there best to help the customer. You take on the problem and deal with it- I know personally if I could not solve it, I wanted to find out how to solve it in the future.

Some customers are idiots – fact
I was always polite despite the fact the customer would refuse to answer simple questions, London was a favourite they wanted it fixed like Magic.

“My internet is Broke!”

“Ok can you tell me what lights are on the modem?”

“ No! I don’t have time”

“ Could you phone back when you have more time”

“No! I want it fixed”

When your saying this your bringing up details and checking there modem using a tool and even re-booting it.


Best I found was the folks from Newcastle etc, always a pleasure to help them.