Quote:
Originally Posted by Russ B
That used to happen quite regularly at ntl's tech support up until a few years ago and going on reliable reports, still does happen. Unless teams are regularly monitored, it will continue to happen as it would in any such callcentre.
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Maybe now that kaysquirrel has blown the cover on this sham people will just call retentions, putting up with a csa who does not know how to deal with a problem is one thing, I would not put up with a lying one.