Dose any one know the address of Richard Smith (Chairman) of NTL TELEWEST. If so please PM me.
Having just switched from BT to NTL what a mess, Sales giving misleading information.Customer Service (what's that!!) all hiding behind silly rules. Manages failing to return calls (That's no surprise) I could go on by I guess if you want to draw the bosses attention then Start at the Top and let it work down.
Someone said money had been taken from there account and not refunded.
Take out a County Court Action on line
www.courtservice.gov.uk/mcol. Its simple its fast and gets results. I know I had the same problem with Talk Talk
(carphone warehouse) I issued the summons against the chairman and his chief accountant, the case didn't go to court, didn't want the publicity)
Paid in full with interest and court cost's
---------- Post added at 09:22 ---------- Previous post was at 09:15 ----------
Issue county court proceedings on line
www.courtservice.gov.uk/mcol
for the return of any money taken from your account and breach of contract
(failing to provide a service that you have paid for) don't forget to add your cost's (time & money spent in contacting NTL) Keep records dates & times of your complaints and attach to the summons. Good luck it dose get results.