Cable Forum - View Single Post - NTL Customer Services: Your personal experience

gejones21 · 28-12-2006, 19:42

Right... I've just voted generally OK for customer services. Recently I have been able to get through to a 'human' quite quickly. Up untill about a year ago it was awful. The only problem is, that the fault I have with digital TV is the 'On Demand' service - which is crap, in fact it doesn't work at all!! I've phoned CS three times within the last month, I get through no problem and they can help to a certain point and then agree to send an engineer around at a certain time - this works, they fix the problem and with an hour it has gone wrong again. No problems with 4MB broadband or phone - I am thinking of going the Sky route though 'cause I'm so fed up with not getting the service that is constantly advertised.

28-12-2006, 19:42	#840
gejones21 Inactive Join Date: Nov 2006 Posts: 1	Re: NTL Customer Services: Your personal experience Right... I've just voted generally OK for customer services. Recently I have been able to get through to a 'human' quite quickly. Up untill about a year ago it was awful. The only problem is, that the fault I have with digital TV is the 'On Demand' service - which is crap, in fact it doesn't work at all!! I've phoned CS three times within the last month, I get through no problem and they can help to a certain point and then agree to send an engineer around at a certain time - this works, they fix the problem and with an hour it has gone wrong again. No problems with 4MB broadband or phone - I am thinking of going the Sky route though 'cause I'm so fed up with not getting the service that is constantly advertised.