Well its actually happened today, NTL engineers have been out and done a full installation at my neighbours house. first guy who came just put a brown box on the wall and said someone else would be out to connect a cable up to the wall from the street. We thought oh yeh like we've been told that before, well within 30 minutes or less the guys came out - it was the first guys who came out and left the cable to how it was put in the first place (see above pictures). We just made a joke saying "This is a funny 7 - 10 days when you said you'd be back". But of course they just laughed and got on with the job, dug up the garden and laid the cable down then connected it all.
Its taken 6 - 7 weeks, around £20 worth of phone calls, 3 - 4 different departments, 1 area manager, 1 technical manager, 3 engineers, 2 installation guys and 3 emails all to get NTL TV and Broadband to be installed in my neighbours house lol.
It'll take around 1 letter to try and get some money back.
I just hope after all this everything works !!
Thanks to all who helped in this matter and your advice.