Cable Forum - View Single Post - Installation nightmare

Noich · 28-12-2006, 09:12

I have now had two sets of installers and one service engineer trying to remedy my NTL installation. The first installer left nothing working, promising that a 'Service Tech' would return later that day to make everything work. They didn't (nor were they ever summoned). The second set of installers (after spending most of their visit slagging off the first installer) got a phone line working upstairs and scarpered after distracting me into phoning broadband support.

The Service Technician who called yesterday and fixed the phone service (but not the broadband) said that this was a common problem with installers, who leave installations non-functional on a regular basis. Not a great introduction to NTL for new customers.

People ask me why I don't have NTL's television service anymore (I changed to Sky after 10 years of similar treatment). I just don't know what to tell them!

28-12-2006, 09:12	#12
Noich Inactive Join Date: Nov 2004 Location: London Services: Vigin Media digital tv, V+, telephone, broadband through cable modem, mobile broadband. Posts: 9	Re: Installation nightmare - shambolic NTL I have now had two sets of installers and one service engineer trying to remedy my NTL installation. The first installer left nothing working, promising that a 'Service Tech' would return later that day to make everything work. They didn't (nor were they ever summoned). The second set of installers (after spending most of their visit slagging off the first installer) got a phone line working upstairs and scarpered after distracting me into phoning broadband support. The Service Technician who called yesterday and fixed the phone service (but not the broadband) said that this was a common problem with installers, who leave installations non-functional on a regular basis. Not a great introduction to NTL for new customers. People ask me why I don't have NTL's television service anymore (I changed to Sky after 10 years of similar treatment). I just don't know what to tell them!