Cable Forum - View Single Post - [Merged]NTL Waste of Time TV Drive Install Didn't Happen

RS100 · 23-12-2006, 20:58

I was due for a tv drive install this afternoon as you can see in this thread http://www.cableforum.co.uk/board/sh...5#post34184935

A van turned up outside my house and looked at the house wrote some thing down then drove off i phoned the installs dept 3 times on 0800 479 1000 and they said the engineer was on his way and the last time i phoned they put me on hold for about 10min while they spoke to the area installs manager and was then told the engineer would be here by 6pm and not to go out as he was on his way to my house at 3pm ish it is now 9.52pm and no one turned up

So i have taken the day off work for nothing and wasted a days work i hope ntl will pay me for the time they have wasted

,

And i will also be cancelling my direct debit tomorrow and cancelling my ntl 10mb account and my telephone service with them

.

NTL must love loseing a over Ãƒâ€šÃ‚Â£150 per month customer

Is there any ntl staff here who can help my find out why the engineer just turned around on my drive way and drove off, Or who can i phone to make a complaint,

The sad thing is the isolator point in the living room was only about 1 metre from the tv and i made a rg6 cable from it to under the tv with snap n seal ppc ends on it ready and scart and hdmi lead was already there, And there was a case of 24 stella largers waiting for the installer as it is xmas time.

23-12-2006, 20:58	#16
RS100 Inactive Join Date: Sep 2006 Services: SLOW Virgin 20mb BB, Virgin telephone, V+HD, Sky HD, Posts: 367	[Merged]NTL Waste of Time TV Drive Install Didn't Happen I was due for a tv drive install this afternoon as you can see in this thread http://www.cableforum.co.uk/board/sh...5#post34184935 A van turned up outside my house and looked at the house wrote some thing down then drove off i phoned the installs dept 3 times on 0800 479 1000 and they said the engineer was on his way and the last time i phoned they put me on hold for about 10min while they spoke to the area installs manager and was then told the engineer would be here by 6pm and not to go out as he was on his way to my house at 3pm ish it is now 9.52pm and no one turned up So i have taken the day off work for nothing and wasted a days work i hope ntl will pay me for the time they have wasted , And i will also be cancelling my direct debit tomorrow and cancelling my ntl 10mb account and my telephone service with them . NTL must love loseing a over Ãƒâ€šÃ‚Â£150 per month customer Is there any ntl staff here who can help my find out why the engineer just turned around on my drive way and drove off, Or who can i phone to make a complaint, The sad thing is the isolator point in the living room was only about 1 metre from the tv and i made a rg6 cable from it to under the tv with snap n seal ppc ends on it ready and scart and hdmi lead was already there, And there was a case of 24 stella largers waiting for the installer as it is xmas time.