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So after all that, one (very helpful) woman managed to sort out in less than 1 1/2 hours what 2 managers, several customer service agents and I don't know how long on the phone to NTL over a week had failed to do. (Well we'll wait and see if the phone comes on but she is more credible than the others as the dig tv came on when she said it would....)......
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Ownership of problem resolution is NTLs biggest failing. They would keep far more customers happy if the person who answered the phone could actually DO something about a problem that didn't fall outside their preset scripts. All they seem to want to do is pass the buck.
Hope it works out else ditch them and get Sky & BT!
L