Cable Forum - View Single Post - NTL Customer Services: Your personal experience

MovedGoalPosts · 21-12-2006, 20:10

The big question is - do the indians in faults even know how to use a computer screen? Quite simply, I hang on for over half an hour this evening incurring substantial mobile phone costs as my ntl phone, TV and broadband are all completely dead. Faults eventually answer and decide I've been cut off as a bill hasn't been paid. Not their problem you need to call customer services. 15 minutes more of hanging on the mobile, and after another 5 minutes of "my systems running slow wait while I reboot" the scottish sounding lady says faults are talking rubbish, your account is all paid up. She does at least now offer to call me back on the mobile, does so, and then I can wait for faults to deign to answer. Fortunately, an hour after I've started all my hassle, and while waiting for faults to answer, my services spring back to life of their own accord.

Ntl - you readlly do need to make improvements - make sure your staff are competent - the CS people were, but faults clearly are hopeless - and get those call answering times down. 1/2 hour or more is a joke.

21-12-2006, 20:10	#837
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: NTL Customer Services: Your personal experience The big question is - do the indians in faults even know how to use a computer screen? Quite simply, I hang on for over half an hour this evening incurring substantial mobile phone costs as my ntl phone, TV and broadband are all completely dead. Faults eventually answer and decide I've been cut off as a bill hasn't been paid. Not their problem you need to call customer services. 15 minutes more of hanging on the mobile, and after another 5 minutes of "my systems running slow wait while I reboot" the scottish sounding lady says faults are talking rubbish, your account is all paid up. She does at least now offer to call me back on the mobile, does so, and then I can wait for faults to deign to answer. Fortunately, an hour after I've started all my hassle, and while waiting for faults to answer, my services spring back to life of their own accord. Ntl - you readlly do need to make improvements - make sure your staff are competent - the CS people were, but faults clearly are hopeless - and get those call answering times down. 1/2 hour or more is a joke.