Quote:
Originally Posted by relegationmateri
Can't NTL put these people through some kind of test that weeds out the idiots who can't do things like, use a computer? Not like you had some big technical query or anything. Just basic stuff like getting your info on screen.
And before someone with NTL tinted glasses tries to defend this sort of thing, there is no excuse for shoddy CS. I don't want to ring CS and hope that I get to talk to someone with a brain. I want to know that I'll get a decent CS.
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You leave your brain at the door thats the only way you can meet targets, I've never worked for NTL, but have worked in call centres before and they're all the same, best sometimes to keep your intelligence securely locked away.