There are times when CS scare me.
I'm getting TV Drive fitted tomorrow (I hope!). I thought I'd ring CS via the 150 number and confirm that their engineer is coming out with a HDMI lead for my HDTV.
First I get told that there's no record of my installation booking
. Then I get passed onto Sales. I'm telling the guy about the HDMI lead and before I get to saying "...and please confirm the appointment I made a week ago", I'm transferred to the 'pre-installation customer menu.'
That menu gives you 2 choices - one for existing customers and two for new customers. I, being an existing customer, press one - and then I'm told to ring 150. WTF?!? I just did!!
I ring 150
again, ask to be put through to Sales. The guy I talk to has no idea of my TV Drive installation and insists that TV Drive is only available to Glasgow and Teeside. When I mention that forums like CF, Digital Spy and AV are full of TV Drive owners outside those areas, I get put on hold for a few minutes. The guy comes back and tells me that "the problem is-"
And then, he's cut off.
So I ring 150,
again. I talk to a very nice lady about my previous attempts to confirm the appointment AND the expected arrival of a HDMI lead. This lady finds and confirms my TV Drive installation details (including arrival of HDMI lead) within 15 seconds. I say to her, "I wish I could have talked to you 15 minutes ago."
I really hope NTL/Virgin improve Customer Services for the TV Drive (and that the engineer actually arrives tomorrow), too often, NTL's left hand doesn't know what its right hand is doing. I wonder how many customers interested in TV Drive have been told 'sorry, not available yet', when its actually available right now.