Cable Forum - View Single Post - NTL at fault

cherylsmith1982 · 21-12-2006, 13:33

Before writing a letter, I'm going to try calling them again. Maybe I just got a useless CSA?
If I write to them and dont get a response, I dont want them to be adding more charges on the bill in the meantime.

I'll keep you updated - if I manage to get through to someone.

thanks again for your replies.

I am new to this forum and I'm finding it, sorry to say, but very reassuring to know that its not just be that seems to have problem after problem with ntl

---------- Post added at 13:14 ---------- Previous post was at 13:13 ----------

hmmm, just noticed a complaints number on the back and I'm now wondering if its worth calling that one instead.

---------- Post added at 13:33 ---------- Previous post was at 13:14 ----------

Very glad now that I rang them back. I spoke to a very nice man (a very very nice man), who was very helpful.

A copy of the bill in question has been ordered for me and should be in the post as of today. The late payment charged has been dropped because of the circumstances (wrong address). The address on the system WAS correct but he said that they have recently had a new system installed so the error could very well be down to that. The bill that I have actually received anyway is completely different to what he could see on his system so even that is a complete cock up!

I am being told that there will be no service charge on the bill that is being sent out (as that is an error anyway) and no late payment fee's.

This is the exact reason why I cancelled my direct debit with ntl!

10 out of 10 for that customer advisor!

21-12-2006, 13:33	#8
cherylsmith1982 Inactive Join Date: Dec 2006 Posts: 11	Re: NTL at fault - not me! Before writing a letter, I'm going to try calling them again. Maybe I just got a useless CSA? If I write to them and dont get a response, I dont want them to be adding more charges on the bill in the meantime. I'll keep you updated - if I manage to get through to someone. thanks again for your replies. I am new to this forum and I'm finding it, sorry to say, but very reassuring to know that its not just be that seems to have problem after problem with ntl ---------- Post added at 13:14 ---------- Previous post was at 13:13 ---------- hmmm, just noticed a complaints number on the back and I'm now wondering if its worth calling that one instead. ---------- Post added at 13:33 ---------- Previous post was at 13:14 ---------- Very glad now that I rang them back. I spoke to a very nice man (a very very nice man), who was very helpful. A copy of the bill in question has been ordered for me and should be in the post as of today. The late payment charged has been dropped because of the circumstances (wrong address). The address on the system WAS correct but he said that they have recently had a new system installed so the error could very well be down to that. The bill that I have actually received anyway is completely different to what he could see on his system so even that is a complete cock up! I am being told that there will be no service charge on the bill that is being sent out (as that is an error anyway) and no late payment fee's. This is the exact reason why I cancelled my direct debit with ntl! 10 out of 10 for that customer advisor!