Quote:
Originally Posted by sssshhhh
We named ourselves the dustbin of NTL.
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Nah, that was my ex dept Network Surveillance!
We would get customers blind transferred through to us every day from CMC & Faults!!
"Dunno what to do with this customer bill query, I know I'll blind transfer him/her to Network Surveillance"
Apart from being very poor customer service, we couldn't help if we wanted to, we didn't have access to those parts of ICMS/Harmony/SMS
The most common one was from Faults "Hello this customers postcode was affected by an Outage on the Pop Up that was closed yesterday...is it still ongoing...?"
