Quote:
Originally Posted by cherylsmith1982
Ok, then thats what I shall do!
Will get a nice polite letter typed up tomorrow.
I completely understand its not the customer services staffs fault - but for them to deny that we are being charged a 'service charge' when we have it in black and white seems to be ignorance more than anything. Surely this is the kind of thing that they are employed to tackle.
thanks for the reply.
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I think in most cases 'customer services' are solely employed to fob people off. However, I did get somewhere yesterday when the first thing I said to the Customer Services Rep was 'I wish to make a formal complaint in writing, can ou give the address please?". Which was met with - "have you spoken to a manager about your problems - I can get one on the line for you straight away".....If you ring up and ask to speak to a supervisor straight away, they the CSA usually mumbles something about not them not being available or that the CSA is there to assist customers and you dont need to speak to a supervisor.......