Cable Forum - View Single Post - NTL at fault

cherylsmith1982 · 20-12-2006, 20:34

Ok, then thats what I shall do!
Will get a nice polite letter typed up tomorrow.

I completely understand its not the customer services staffs fault - but for them to deny that we are being charged a 'service charge' when we have it in black and white seems to be ignorance more than anything. Surely this is the kind of thing that they are employed to tackle.

thanks for the reply.

20-12-2006, 20:34	#3
cherylsmith1982 Inactive Join Date: Dec 2006 Posts: 11	Re: NTL at fault - not me! Ok, then thats what I shall do! Will get a nice polite letter typed up tomorrow. I completely understand its not the customer services staffs fault - but for them to deny that we are being charged a 'service charge' when we have it in black and white seems to be ignorance more than anything. Surely this is the kind of thing that they are employed to tackle. thanks for the reply.