Cable Forum - View Single Post - NTL at fault

cherylsmith1982 · 20-12-2006, 20:13

Hi
My next door neighbour just knocked on the door and apologised for opening one of our letters - although it was addressed to his house, it was in my name. I live at 82A - he lives at 82. So it was incorrectly address.
My neighbour works away for quite long periods at a time.
Anyway I'll get to the point, NTL have now added a 10.00 late payment charge to the bill - in which they sent to the wrong address. And also, they have added a 15.00 service charge which I have no clue to what that is for, as I have never paid it before and dont intend to start paying it now. (this is my phonebill I'm talking about aswell, forgot to mention that bit).

So, after a call to NTL, they have refused to drop the late payment charge because they say that our address is correct on their system. They dont care that we have the letter to hand which IS incorrectly addressed. And also, they said that the bill DOES NOT include a service charge - but yet again, it clearly states on this letter SERVICE CHARGES - 15.00.

Is this matter doesnt get sorted I will definitely be cancelling my policy with them because they are getting to be more hardwork than what they are worth. Not only that, everytime I try to ring them, I am struggling to get through to the customer services. 45 minutes today is quite good compared to the last few times, in which I got sick of waiting after nearly an hour and half, so hung up.

Where do i go from here? Any advice appreciated
thanks

20-12-2006, 20:13	#1
cherylsmith1982 Inactive Join Date: Dec 2006 Posts: 11	NTL at fault - not me! Hi My next door neighbour just knocked on the door and apologised for opening one of our letters - although it was addressed to his house, it was in my name. I live at 82A - he lives at 82. So it was incorrectly address. My neighbour works away for quite long periods at a time. Anyway I'll get to the point, NTL have now added a 10.00 late payment charge to the bill - in which they sent to the wrong address. And also, they have added a 15.00 service charge which I have no clue to what that is for, as I have never paid it before and dont intend to start paying it now. (this is my phonebill I'm talking about aswell, forgot to mention that bit). So, after a call to NTL, they have refused to drop the late payment charge because they say that our address is correct on their system. They dont care that we have the letter to hand which IS incorrectly addressed. And also, they said that the bill DOES NOT include a service charge - but yet again, it clearly states on this letter SERVICE CHARGES - 15.00. Is this matter doesnt get sorted I will definitely be cancelling my policy with them because they are getting to be more hardwork than what they are worth. Not only that, everytime I try to ring them, I am struggling to get through to the customer services. 45 minutes today is quite good compared to the last few times, in which I got sick of waiting after nearly an hour and half, so hung up. Where do i go from here? Any advice appreciated thanks