Cable Forum - View Single Post - Customer Service Phone Line

Ibrown · 19-12-2006, 23:04

Had a problem with our set top box last weekend - just before "Race of Champions" was about to start. It just displayed "Your Digital TV service will start shortly". Rebooting didn't make any difference. I thought I'd phone customer services to report a fault and get it sorted. They were shut. At 6pm on a Saturday.

What sort of customer service is that? Do the sales lines close at the same time? I'm sorry, but in this day and age I think we should be able to expect better than this!

Oh, and my wife is now shouting at the box because it's frozen. Again. Is it worth phoning customer support - will they fix/replace the box or just tell me to keep rebooting it? Of course, by rebooting I mean contorting myself round the back of all the equipment and pulling out the power cable.

It's all getting boring now and my wife is making "Would sky be better" comments. It's a shame because the NTL broadband service "just works" for us and 2Mb is fast enough for us. I don't fancy ADSL and having to connect each time. Oh well.

19-12-2006, 23:04	#1
Ibrown Inactive Join Date: Mar 2006 Posts: 3	Customer Service Phone Line - whinge. Had a problem with our set top box last weekend - just before "Race of Champions" was about to start. It just displayed "Your Digital TV service will start shortly". Rebooting didn't make any difference. I thought I'd phone customer services to report a fault and get it sorted. They were shut. At 6pm on a Saturday. What sort of customer service is that? Do the sales lines close at the same time? I'm sorry, but in this day and age I think we should be able to expect better than this! Oh, and my wife is now shouting at the box because it's frozen. Again. Is it worth phoning customer support - will they fix/replace the box or just tell me to keep rebooting it? Of course, by rebooting I mean contorting myself round the back of all the equipment and pulling out the power cable. It's all getting boring now and my wife is making "Would sky be better" comments. It's a shame because the NTL broadband service "just works" for us and 2Mb is fast enough for us. I don't fancy ADSL and having to connect each time. Oh well.