Thread: Very unhappy. On verge of cancelling all my services
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Old 19-12-2006, 10:50   #9
sollp
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Join Date: Mar 2005
Location: here
Age: 57
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
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Re: Very unhappy. On verge of cancelling all my services
Quote:
Originally Posted by Mike RB View Post
Do you mean splitters off splitters in the street? I guess I have to have one as I have a cable modem and cable TV.

I guess I will have to wait and see what happens on friday. Does it mean anything to anyone that if I remove the splitter inside the house, the problem disapears?

I'd like to 'help' the engineer as much as possible as ideally I'd like to keep the cable services as they are very good, but will not keep them if they are going to now be unreliable.
Well it wouldn't surprise me if they have put splitters in the cabinet,(they do this when the tap banks are full or the one they want is full so a customer is taken off the tap port and will be put on a splitter with the new install they are doing, if you work as a service Tech or Networks you'll know what i mean).

Trouble is the service Tech will not have any test equipment to check the return path, only the diagnostic screens on the STB or modem. Unfortunately these are unreliable when on a Pace STB especially. But, well that is what NTL thought would be better than buying the correct test equipment for the Service Tech's. So you'll find it's a case of trial and error to get it to work.

When you take out the splitter it lowers the attenuation on the return path by 3.5dB, this sounds just enough to bring your modem back into the window of where it will work,(but only just).
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