Quote:
Originally Posted by Nedkelly
Hi sorry to hear about your problem it sound like a reverse path problem .it could be on the drop cable to your houde or in the house .If it a problem in the street then other people should be affected .Most service techs dnt have a meter to test the reverse but if the box i take it you have a samsung box ? and the modem go off to gether it is a signal problem .The tech should of got networks involved to test the reverse in the street and at your house .Hope i have shread a bit of light to your problem  |
Thanks for your reply. You sound like you know what you're doing.
I used to work at the NTL service desk many years ago, so know a little and have done some fault finding. Like you say, it seems to be a reverse path problem. I do have a Samsung box. It works ok, but the on demand doesn't work as I assume this is because the return path has a problem. Also, the broadband is lost totally. If I log in to the modem, it does have a downstream lock but not upstream.
As the fault sounds a little more complicated that what a normal tech would deal with, I can see this becoming ongoing. I'm more annoyed as for a year, the service has been rock solid.