[Mike RB]

I'm hoping someone from NTL can help me. Around 2 weeks ago, I have been having intermittent broadband connection. This happens all evening almost every other day. At the same time, the LED on the Cable TV box flashes.

I have done a little investigation and found that the upstrem is not locked. If I remove the splitter and connect the modem directly to the wall, it works ok. I also have another splitter and this produces the same results. This leads me to think the problem is signal levels outside the property.

Yesterday, 18th December, I had my fiancees dad wait in for an engineer. I have been told he said it is not an internal problem and he has changed the port I am on and that should be the end of the problems.

I returned home to a flashing ready light on the modem and a flashing light on the cable TV box. It is still flashing now, so I have no broadband and no on demand service.

I called NTL last night and was told I would have to be in for another engineer and if I wasn't, they'd charge me £10. I'm outraged. Can I charge them for waiting in and them not fixing the fault?

So, I have to wait until Friday to possibly get a working broadband service and all the while I am paying full price for it.

I really don't have too much confidence in them fixing it either. If they don't, I really can't have an unreliable service and will be forced to cancel and change providers.

I have TV Drive booked for Jan, but I can't have it installed if I can't get these faults fixed.

Is there anyone that can help at all?