Quote:
Originally Posted by Nedkelly
If a tech has been called out he should report this as this should only be done as a temp fix .The installs manager should come out to get this sorted .One way of doing this is to say my nextdoor neighbour had ntl installed and the made a mess of my garden then they will have to send some one out .
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We've had the first installation guys who put a note to say it was a temp fix, and someone would be back out to clear the blockage, but after phone calls we got a Techincal Manager out who said it would be the 17th, but up till then my neighbour managed to get an engineer to come out. He just said theres a problem with your STB and replaced it. But when my neighbour told him its the outside box thats the problem he looked at it and started to pull at the cable from our box on the wall that its all connected to and said "sorry but cant do anything about that call Customer Support".
Now I've just had my neighbour round to tell me that he's just received an email informing him that he's going to get a bill for £34, when he signed up to the 2 for £20 package.
Its making him feel like cancelling it all even though he's only had it a month, but I can understand his fustration as we've never been treated like this before.
---------- Post added at 22:43 ---------- Previous post was at 21:34 ----------
I hope P Davis from Leeds area is reading this as he's left us hanging around with an open box lol, with loads of phone calls and still no further in fixing it.
I don't suppose you can come back to our house and finish the job PLEASE ????
There was an guy from NTL who really put us through hell.
He turned up at half past four, then came knocking on my door.
Your neighbour has a blockage, so can we use your sock-age.
We just want to share your box, we will fill the hole with a pair of socks.
Someone will come back within 7 - 10 days, to clear the blockage all the ways.
We'll give your neighbour his own box, and take away my smell socks.
5 weeks on and nothings done, I feel like going and getting a gun.
I need a load to pay the bill, because I keep being passed from Joan to Will.