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Red Robin · 18-12-2006, 14:07

I would have been able to help you up until 2 weeks ago, now because the company has yet again swapped a process which was working, to one which is positively backwards, I can't do a thing in all probability. I suspect Marge is from a different ntl originating company, but in my side the opposite has happened. We used to be able to add addresses within minutes (literally) now they have made redundant the department that does this, and swapped to a process where instead of me being able to give you an instant answer because our records are so up to date, instead they have to send someone out to physically check what I can already tell them from my desk.... which takes weeks.... it's a total waste of time and money. We have employed several people to carry out these address checks (to check something I could already tell them), whilst at the same time making people redundant.

Can you tell us which town you live in please? I don't think I can do anything, but it would help to know.

18-12-2006, 14:07	#11
Red Robin Inactive Join Date: Jul 2006 Posts: 38	Re: Adding An Address To The NTL System I would have been able to help you up until 2 weeks ago, now because the company has yet again swapped a process which was working, to one which is positively backwards, I can't do a thing in all probability. I suspect Marge is from a different ntl originating company, but in my side the opposite has happened. We used to be able to add addresses within minutes (literally) now they have made redundant the department that does this, and swapped to a process where instead of me being able to give you an instant answer because our records are so up to date, instead they have to send someone out to physically check what I can already tell them from my desk.... which takes weeks.... it's a total waste of time and money. We have employed several people to carry out these address checks (to check something I could already tell them), whilst at the same time making people redundant. Can you tell us which town you live in please? I don't think I can do anything, but it would help to know.