Quote:
The reference for your issue is 00387810. The problem currently is poor
SNR not utilisation.
I have moved you to the best upstream which should make your connection
faster.
Thank you for getting back to me. The reason you are having the problems
is due to outage on the UBR that you are connected to. Outages are only
listed on the status page when they affect a large amount of customers.
We are aware of this problem and our engineers are working towards a
resolution.
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That's all in SIX days!
And no way to have a BT line before new year, I'm stuck with no internet until January.
Download Speed: 597 kbps (74.6 KB/sec transfer rate)
Upload Speed: 119 kbps (14.9 KB/sec transfer rate)
MAx speed in six days, and no mail DL in the same time I surf.