Quote:
Originally Posted by Mike RB
I did notice that if I remove the splitter and connect the modem directly to the wall then it works fine. I do have another splitter and this produced the same results...
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That sounds uncannilly like the problem I had. It took a good few months to fix as it always seemed to right itself in time for the engineer's visit, and of course he was shrugging his shoulders and out of the door within 5 minutes
. Eventually it stayed broke and I got a good engineer, one who actually had a tool box when he called
.
He went straight to the splitter on the cable and removed it. Then replaced the splitter in the wall box and connected the BB and DTV direct to the wall box. My upstream level went from 61 to 48 directly and I have had NO problems at all since
. The install is now much neater as well. 10/10 to that engineer
.
Quote:
Originally Posted by Mike RB
So, I am now thinking that I am on the threshold of losing my service due to cable modem levels and the splitter pushes it over the edge. Does this sound plausible?
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Probably just the splitter is faulty.
Quote:
Originally Posted by Mike RB
It's working now, but it seems to go down for hours at a time every other day. Anything I can try before I book an engineer?
Many thanks.
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Substitute your spare splitter and see if it resolves the issue. Also see if your upstream level falls a bit with the substitute splitter in use.